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| Onze Organisatie | Contact Ons
  • Head Office

    ( 597 ) 465700

  • Passage Sales Office Paramaribo

    ( 597 ) 432700

  • Cargo Sales Office

    ( 597 ) 465700

  • Passage Sales Office Nieuw Nickerie

    ( 597 ) 0231359

  • Airport Office - Johan Adolf Pengel International Airport

    ( 597 ) 0325181

Newsletter July 2017

An interview with the Purser, Natasha Nuboer -Lie Wah Hing

I, Natasha Nuboer-Lie Wah Hing, am a Surinamese and proud of my country. Proud of the fact that I work for Surinam Airways.

You are a seasoned service provider as a purser. You know the emotional pitfalls. You know this job has both physical and emotional challenges.
Look at the young cabin attendant ( CA ), the rookie and go back in time. Trilling hands when serving, soft voices when speaking to passengers. Once, long time ago I also experienced it. The rookie soon realizes that the job of CA is no catwalk job. On board you are firm, correct, flabbergasted and at times you get mad. Counting to 10 or 20 won’t help. Listening helps better.
First, you are shocked because you could’ve never imagined how physical burdensome of a job it is. Once, I was walking as purser next to a new CA, I was almost a woman of fifty then, and he asked: “How do you pull through? I thought to be in great shape because I play basketball but I’m exhausted after the flight. How long to the crew center?”

I told him: “We are not only driven by our physical strength but also mentally. The “S” of Surinam Airways also stands for STRONG.”

My mission as a purser:
To make a stylish, sympathetic and economic aviation product together with a team of hardworking, creative Surinam Airways colleagues which meets international safety, security and service standards.

Each crew member needs to possess an emotional baggage, vigilance, a positive attitude, respect for passengers, fellow crewmembers and respect of self, a dose of empathy ( to be able to listen and be understanding ) and an even bigger dose of friendliness so you yourself, passengers and fellow cabin attendants can draw from. A dose of self- irony isn’t wrong and can help you a lot.

The “building materials” for a sympathetic service providing product are within ourselves. We, the people persons, need to treat, our fellow man with love and respect together with friendliness and composure for our passengers.

The challenge however is, to make these building materials surface. It’s a continual process, as service provider you try to better yourself constantly. And each time when see in reality that you deal correctly with a situation, you earn a stamp of: new and improved.
With 31 years of experience I’ve learned from self-reflection. Regulating my emotions so I can do my work in a thoughtful, constructive way. Learn to understand and interpret verbal and non-verbal behavior of passengers and crewmembers. I know that our job is fun and interesting but also very arduous physically and mentally. I try to help crewmembers out and pass on what I’ve learned through the years.

I’ve always learned: don’t speak emotions, tame your tongue.
I talk about the amusing things but also about the painful anecdotes I learned from. I also tell fellow crewmembers about older people who once were frequent flyers. And further, it’s also nice to welcome our frequent flyers on board with their now grown kids and grandkids.
This is why we do it all.
Recurring passengers, guarantee, continuity!
Cute are also all kind, young potential clients.
We don’t know any fake smiles, we of Surinam Airways give 100% genuine smiles.

Coffee Inspirations: Coffee as you have never tasted it before

Coffee is the most favored drink in the world. Most people like to drink it in the morning to feel fully awake but a nice cup of coffee is almost never lacking at a business meeting or lunch. The best experience of drinking coffee is to use it black but if you prefer, you can also add milk and or sugar. And those who want to spice it up a bit can add a dash of alcohol.
the varieties are plenty and it is for this reason that we warmly recommend this special Coffee Inspirations event.

On Sunday, August 6, you will get a taste of the many variations of coffee at Residence Inn. You can enjoy a nice cup of coffee or one of the many delicious coffee inspired desserts prepared by the Pastry Chefs of Suriname. The talented pastry chef of Residence Inn will also participate. We will serve an enticing brunch, as well as a dinner, both with influences of coffee, prepared by the chefs of Lolo Koekroe and the Suriname Culinary Team. Of course, you will also enjoy a presentation on the history of coffee, where it originally comes from and information on the many coffee plantations once flourishing in Suriname. The presentation is given by Bondru Tours. Did you know that coffee and cassava can be used together? The cassava women of Stocpa will even invite you to join them in their culinary activities. And children will not be left out at all; they can try their hand in using cocoa in various ways and they can enjoy themselves in the swimming pool.

Coffee Inspirations is organized by production bureau Roseternal Media, specialized in devising concepts for events, in collaboration with Hotel Residence Inn. One thing is sure, Coffee Inspirations is an event that will leave you craving for more.

Event: Coffee Inspirations
Date: Sunday, August 06, 2017
Time: 10:00 – 17:00 (Dinner: 18:00 – 21:00)
Venue: Hotel Residence Inn – Anton Dragtenweg 7
More information: Roseternal Media on facebook


Second Networking Cocktails & Drinks at Residence Inn


Residence Inn will host the second Networking Cocktails & Drinks, in collaboration with the Suriname Tourism Foundation. Following the great success of the first social gathering, whereby tourism expert and managing director of the Suriname Hospitality and Tourism Training Centre (SHTTC), Mr. Rabin Boeddha gave a presentation on his organization, this honor now falls to Edward Lee of United News. Mr. Lee who is renowned for organizing a number of succesful business fairs and publishing of a trendy life style magazine, will talk about the now popular news site United News of which United Travel is also a part. United News/United Travel averagely has 10,000 visitors per day and 2,000 businesses in its immediate portfolio.
The online platform is the only tourism news platform in Suriname, with daily publishings of national and regional news items related to travel and the tourism world. Mr. Lee will explain the numerous benefits of becoming a member of this largest tourism platform in Suriname and will elaborate on the vision behind the platform.
The Networking Cocktails & Drinks gathering will take place on August 4, in Residence Inn, starting at 19.00 hrs. Entry is free. It is especially recommended for the hospitality and tourism sector, travel agencies and tour operators, all of which are invited to be present at this event to exchange ideas on the topic of the night, in a relaxed and pleasant atmosphere.

Our guests always come first!
To be able to better serve our guests, we will organize two training sessions in the month August, for our staff at Residence Inn Nickerie. Both training sessions will be conducted by Mr. Martin Panday, tourism consultant and lecturer International Tourism Management. Mr. Panday has over 20 years experience in the tourism branch and has already conducted various training for this sector in the Netherlands, Spain, Aruba and Suriname.
The training to be provided for our employees in Nickerie is entitled “Guest-orientation and Customer-friendliness” and “Serving Techniques and Sales Skills”. Both training will be conducted for the employees of Front Office and Food & Beverage respectively, and the security personnel will also take part in the training on guest-orientation and customer-friendliness.
During the training “Guest-orientation and Customer-friendliness”, several subjects will be discussed such as making a first impression, personal presentation, communication with guests, dealing with complaints, helping guests and a focused provision of services. The training on “Serving Techniques and Sales Skills”, will include the following components: setting the table, serving drinks, serving meals, knowledge of glasses, menu guidance, upselling, convincing, dealing with resistence and showing restaurant guests out.
The employees who succesfully pass the training will receive a certificate.

METS INFO

Bom día ao Brasil!
Discover the land of the infinite beaches, lush tropical rainforests, overwhelming cities and above all: the land of the samba and the Carnival! You will enjoy the relaxed atmosphere and the impressive culture, under the pleasant temperatures. Brazil will enchant you!
During our tour you will discover Belém, Rio de Janeiro and Fortaleza with an all-inclusive package that will take care of flights, accomodation, guides and transfers!
Booking to Brazil are now available for November 2017!

 

Suriname Tourism Foundation starts field visits


The Suriname Tourism Foundation (STF) is the designated tourism body for the Surinamese government, acting as a counterpart to national, regional and international organisation. The purpose of the foundation is to develop, promote and brand Suriname as an attractive tourism destination. This goal is realised by developing different activities mainly in the fields of Marketing and Promotion, Product Development and Education, and Information and Research. This is done in consultation with both public and private stakeholders.

Recently, the foundation started a new project. Employees of the Education and Information, and the Marketing departments go into the field and visit tourist resorts. The aim of this pilot project is two-sided. On the one hand, it aims at getting to know the tourism products that Suriname offers and getting a first-hand experience of what tourists experience, also in order to be able to understand them better. On the other hand, the project is directed at the stakeholders, who offer these trips and places to tourists. The Suriname Tourism Foundation offers advice to these organisations and offers to meet with the managers to talk through the report. Also, the Suriname Tourism Foundation gives exposure to the resorts, by posting the visits on Facebook. This way, the STF promotes the tourism products that Suriname offers.

In the meantime, employees of the Suriname Tourism Foundation have already visited two places. Pingpe Jungle Resort had the honour of being the first. A travel and advice report were written and handed over to Judith Luijken, the manager of Pingpe Jungle Resort. The two employees who went on the trip also sat down with her to discuss the facilities of the resort and tourism in Suriname in general. The second place that the STF visited was Gunsi in the Upper Suriname region. The follow-up will be the same as with Pinge. There are already plans to visit other places in August this year.

The Suriname Tourism Foundation is constantly developing new projects in order to support the development of tourism in Suriname and works towards making Suriname a well-known and desired destination.