callcenter@flyslm.com | 24/7 support
  • Head Office

    ( 597 ) 432700

  • Passage Sales Office Paramaribo

    ( 597 ) 432700

  • Cargo Sales Office

    ( 597 ) 432700

  • Passage Sales Office Nieuw Nickerie

    ( 597 ) 432700

  • Airport Office - Johan Adolf Pengel International Airport

    ( 597 ) 432700

| Onze Organisatie | Contact Ons
  • Head Office

    ( 597 ) 465700

  • Passage Sales Office Paramaribo

    ( 597 ) 432700

  • Cargo Sales Office

    ( 597 ) 465700

  • Passage Sales Office Nieuw Nickerie

    ( 597 ) 0231359

  • Airport Office - Johan Adolf Pengel International Airport

    ( 597 ) 0325181

WEB ACCESSIBILITY AND SPECIAL ASSISTANCE

Surinam Airways endeavor is to provide the utmost service to all customers, inter alia those having a hearing, vision, cognitive or development disability.

We are continuously working to ensure that our website www.flyslm.com accessibility standards meet all laws and guidelines such as World Wide Web Consortium (W3C) for all customers.

If you have a hearing, vision, cognitive or development disability, we are dedicated to provide you special assistance including your reservation and any other request such as but not limited to completion of necessary medical form, if applicable. Please submit a disability assistance request by clicking this link.

Here are some of the things we’re doing to make our site easy to use for everyone:

Improved site structure

We’re working to edit every page on flyslm.com to include appropriate headings, lists, paragraphs and other formatting for better usability with assistive technology.

Built for full keyboard access

We’re developing pages with keyboard accessibility in mind so that users can easily tab through a page to find the content they need.

Added text equivalent

We are adding audio to text so users who cannot hear have a text equivalent to interact with.

 

As by requirements of 14 CFR 382.45(d) we provide the following information:

Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:

  • For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
  • By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
  • By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
  • On the Aviation Consumer Protection Division’s Web site (http://airconsumer.ost.dot.gov)