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| About Us | Contact Us
  • Head Office

    ( 597 ) 465700

  • Passage Sales Office Paramaribo

    ( 597 ) 465700

  • Cargo Sales Office

    ( 597 ) 433636/465145

  • Passage Sales Office Nieuw Nickerie

    ( 597 ) 0231359 / 0231925

  • Airport Office - Johan Adolf Pengel International Airport

    ( 597 ) 0325181

COVID 19 Waiver and Refund Policy

Paramaribo, September 22nd, 2021

WAIVER AND REFUND POLICY DUE TO COVID-19

Airlines are going through what certainly can be considered the most challenging time in the history of the airline industry. Amidst all the uncertainty that we are facing with no clear answer to when the COVID-19 pandemic will end, we want to offer our passengers, who have also been impacted by this crisis the opportunity to adjust their travel plans without attracting change fees, subject to the following conditions:

Change/Cancellation Waiver Policy on tickets affected by Covid-19 Pandemic.
This supersedes all previously guided Refund & Cancel policies due Covid19 dated September 22, 2021.

Applicability
All passengers holding airline tickets on Surinam Airways ticket stock (192).

Decided to postpone your trip?
If you decide to postpone your trip, but your flight is not cancelled, different policies are in place, depending on what your scheduled departure date was. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.

If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

 

1. REBOOKINGS

   Impacted travel dates:

* All issued tickets of flights between March 31st ,2020 and February 28th ,2022 will be valid for rebooking through December 31st, 2022.
Travel on the new ticket must be completed by December 31st, 2022.
* Passenger must communicate no later than July 31, 2022, to their travel agent or to Surinam Airways via email callcenter@flyslm.com, when they plan to rebook their flight.

Who can rebook:
All passengers holding airline tickets on Surinam Airways ticket stock (192)

Rules that apply for changes:
* Change fee is waived for tickets with the impacted travel dates as indicated in paragraph 1.
* If the passenger is already confirmed on operated flights and chooses to change his date (Voluntary change) only the Change Fee will be waived for travel dates until July 31st, 2022.  Fare difference may apply.
* The destination of the original tickets can be changed for a new destination however, a difference in fare may apply.
* Exchanging of an already issued ticket for a lower fare class is not allowed.
* If the passenger to whom the original ticket was issued to is no longer able to travel, the ticket can be transferred to another person. This is only allowed ONCE and only possible with fully unused tickets..
The option to transfer to another person must be communicated before July 31st, 2022. A valid authorization letter signed by the passenger of the original issued ticket and a copy of the identification card or passport must be presented.

2. REFUNDS
If you choose to postpone your trip, check your ticket conditions to see if you are entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight. Your Refund request will be processed according to normal fare rules and within 60 days after submission.
If you need assistance, please contact our Surinam Airways Call Centre

Booking via a Travel Agency
Did you book your ticket via a Surinam Airways recognized travel agency? Please contact them first to request information about your rebooking options. They will be pleased to assist you. Passengers should request their refund through their travel agent from whom their ticket was purchased. Tickets purchased through a travel agent will be refunded by the travel agent.
If your travel agent cannot assist you in a timely manner and your day of departure is near, please feel free to reach out to us. We will do our best to help you
.

If you need assistance, please contact the Surinam Airways Call Centre.