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    ( 597 ) 465700

  • Passage Sales Office Paramaribo

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  • Cargo Sales Office

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    ( 597 ) 0231359

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| Blog

COVID 19

Paramaribo, March 31, 2020

WAIVER AND REFUND POLICY DUE TO COVID-19

Airlines are going through what certainly can be considered the most challenging time in the history of the airline industry. Amidst all the uncertainty that we are facing with no clear answer to when the COVID-19 pandemic will end, we want to offer our passengers, who have also been impacted by this crisis the opportunity to adjust their travel plans. Surinam Airways offers the following options:

1. REBOOKINGS

Tickets that can be rebooked:

  • All tickets issued on/before March 31st, 2020.- All tickets issued on/before March 31st, 2020.
  • Original travel dates between March 10th, 2020 and May 31st, 2020.
  • Passenger must communicate to their travel agent or to Surinam Airways when they plan to rebook their flight and this must be done within a year after the original ticket issue date.

How will the rebooking be processed:

  • All tickets that are applicable for a rebooking according to aforementioned dates, will be put on hold by Surinam Airways.

Who can rebook:

  • All passengers holding airline tickets on Surinam Airways ticket stock (192)

Rules that apply for changes:

  • Change fee is waived for tickets that meet the aforementioned criteria.
  • Travel dates can be changed in the same fare class as mentioned in the original ticket until December 2, 2020.
  • The destination of the original tickets can be changed for a new destination however a difference in fare may apply.
  • Exchanging of an already issued ticket for a lower fare class is not allowed.

2. REFUNDS

Who can request a refund:

The following refund rules are only applicable for passengers whose tickets were issued on/before March 31, 2020 and original travel dates are between March 10th and May 31th, 2020.

 Rules for requested refunds:

  • According to existing fare rules (including partially used tickets)
  • Credit will be reimbursed NO EARLIER than 12 months after refund request for those passengers whose refund requests are for tickets in the aforementioned period.