On each flight to the United States of America there are passengers subjected to the Visa Waiver Program who are either not ESTA registered or not adequately registered.
As mentioned earlier, appropriate ESTA registration is mandatory to be allowed by the U.S. government to board the aircraft, and, consequently passengers who failed the ESTA registration may be refused, a process that is out of scope of the airline.
With reference to the first ESTA registration notification, dated March 30, 2010, please find below additional information that is very important for passengers under the Visa Waiver Program.
Note: even if the passenger has initially received an ESTA confirmation/approval, the U.S. Department of Homeland Security always has the authority to revoke this confirmation/approval.
For further information, please visit above mentioned web links or contact the U.S. Embassy within your region.
If passengers are not correctly registered, airlines are not allowed to accept these passengers on their flights and therefore must deny these passengers.
Please be informed that Surinam Airways cannot be held liable for denying passengers on their flights to the U.S. if the ESTA registration has not been completed according to procedure.